.  RETURNS & EXCHANGE POLICY .

 

 

OUR 21 DAY RETURN POLICY

Whilst it’s convenient buying clothing online, it doesn’t give you the chance to try things on first, and sometimes items just don’t fit or suit you. We want you to fall in love with your purchase, which is why you may now return any items purchased online within 21 days from date of purchase for a full refund or exchange (excluding Sale items).  Refunds are for the purchase price only and does not include postage charges.

HOW DO I RETURN ITEMS? 

When you receive your order in the post, if it’s not suitable please email us at info@thetackroomboutique.com.au and we will contact you with a Return Form.  You can choose for your return to be processed as a refund, an exchange, or a store credit voucher valid for 6 months.  We can’t take responsibility for goods that are lost in transit – so we recommend returning goods with an Australia Post tracking number to ensure their safety.  Return postage expenses are your responsibility.

 Please post your return to:                                                                                                                                                                      THE TACK ROOM BOUTIQUE                                                                                                                                                            Shop 3, Merino Arcade                                                                                                                                                                        118 Eagle Street                                                                                                                                                                                      Longreach QLD 4730, AUSTRALIA

WHAT DO I DO WITH MY RETURNS FORM?

Once you have contacted us to discuss your return preference, please print your Return Form and include it in your parcel.  This form helps the process to run smoothly at our end and makes your return preferences really clear.  If you’re unable to print your form, please include a handwritten note that specifies your Returns Number and all your details.

WHAT CAN I RETURN? 

We have a 21 DAY Returns Policy on everything at The Tack Room Boutique (excluding SALE items).  When returning an item, we obviously ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting.  We cannot return items that have been marked, worn, missing tags or damaged in any way.  If you damage a garment because of wear (ie. a button falls off or a zip breaks) we cannot accept it for return.

EXCHANGES

 If you would like to exchange an item please contact us as soon as you can to let us know what item you are after so that we can hold it for you until your return arrives.  You will need to include your credit card details on the Return Form for postage of your new items.

WHAT IF A PRODUCT IS FAULTY? 

We take great care to ensure your items and packaging are perfect, so we certainly hope that you never receive a faulty product from us.  If, on the rare occasion, this does occur please contact us at info@thetackroomboutique.com.au to let us know.  We will refund your return postage expenses with your order when the parcel arrives.  If available you can request a replacement for the product. 

 OUT OF STOCK

Our store's product availability is updated regularly throughout each day, however, in some very rare instances another customer may have selected to purchase the same item as you at the same time.  If this happens, we will notify you as soon as possible.  If it is an item that we cannot re-order – we will give you a refund immediately; if it is an item we can re-order – we will inform you of the new delivery time frame and give you the choice of waiting or receiving a refund.